SHIPPING & EXCHANGE POLICY****NO REFUNDS
SHIPPING:
Shipping can take up to 3-10 BUSINESS DAYS AFTER PURCHASE, so PLEASE PLAN ACCORDINGLY.
Vixens Hair Bar (VHB):
Standard processing time for orders is between 1 to 3 business days, depending on order volume.
Standard shipping time within the U.S is another 3-7 business days.
Shipping of orders is 8am-5pm Monday -Friday EST.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. The customer is responsible for ensuring all shipping information is correct upon checkout.
***Online Customer Support: info.vixenshairbar@gmail.com please allow 24-48 hours for a response.***
Please note our store does not handle online orders so please use the email listed for online order support.
We (VHB) are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Vixens Hair Bar (VHB ) is are not responsible for delays by customs, mail couriers, natural disasters, and weather.
No weekend /holiday shipments.
Urgent needs please visit our store for in store purchases or email us for an expediated invoice at: info.vixenshairbar@gmail.com
ID and signature is required for all orders delivered.
BILLING AND SHIPPING ADDRESS MUST MATCH ON ALL ORDERS.
***NO REFUND POLICY **
We do not issue refunds or credits.
Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review their order details at checkout carefully before submitting their order.
EXCHANGE POLICY:
Any order placed with Vixens Hair Bar is eligible for AN EXCHANGE ONLY WITHIN 3 days of the delivery date, as long as the order remains in its original condition.
Exchange is not guaranteed and must be approved by management after returned and inspected by our processing team. Items CANNOT be returned or exchanged for a REFUND. We have a no refund policy.
To be eligible for an exchange, the hair can not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way.
We are not responsible if you, your stylist, or anyone damages the hair due to over-processing, incorrectly bleaching, or dying the hair. Please delicately inspect the hair extensions upon receipt. Once the hair, tags, rubber band, zip tie, lace on closures, frontals, and wigs is cut and/or removed, it will NO LONGER BE ELIGIBLE FOR EXCHANGE.
You the customer is responsible for shipping fees of all returned and/exchanged items.
Therefore, please review items in your shopping cart and be certain it is correct.
If an item is ordered incorrectly and needs to be updated (ex: length/texture) please send email to: info.vixenshairbar@gmail.com and we will TRY TO ACCOMMODATE your request.
Therefore, please review items in your shopping cart and be certain it is correct. If an item is ordered incorrectly and needs to be updated (ex: length/texture) please send email to: info.vixenshairbar@gmail.com and we will TRY TO ACCOMMODATE your request.
Once an order is processed (packaged/mailed) by our shipping department NO CORRECTIONS can be honored.